Trimurti Online Operational Policy

1. General Principles

Definition of Operational Policy

This Operational Policy contains information members (refers to a person who agreed to the Terms of Service; hereinafter referred to as “member”) should acknowledge and understand while using the services provided by GameOlic and its affiliated companies (hereinafter referred to as “GameOlic” or the “Company”) and the operational guidelines and criteria—penalties and/or repercussions (hereinafter referred to as “restriction”) for violating the terms and conditions (“Terms”); appeal process for restrictions; recovery support policy—for members playing the online game (hereinafter referred to as “game”) provided by GameOlic.
As specified in Article 13.6 of the Trimurti Online Terms of Service, members are obligated to comply with all provisions of this Operational Policy. If a member violates the Operational Policy, the member shall be deemed to have also violated the Company’s Terms of Service. In such an event, the member may be subject to penalties and restrictions in accordance with the Operational Policy and Terms of Service.
Any matters not mentioned in this Operational Policy shall be governed by the Terms of Service, and any matters other than that shall be interpreted and governed in accordance with the relevant laws/regulations and/or general social norms.
This Operational Policy is applicable to the Trimurti Online game service.
The Trimurti Online Operational Policy was prepared in the English language. In the event where the Operational Policy contents in other languages conflict with those of the English language version, the English language version shall prevail.

Changes and Notifications Regarding the Operational Policy

The Company reserves the right to revise and/or amend the Operational Policy in order to provide better services. Amendments and revisions shall be made easily available to members by way of notification in accordance with the Trimurti Online Terms of Service Article 5.3.
Members are advised to periodically check our notices and emails for any revisions/amendments to the Operational Policy, as the Company shall not be heldliable, unless otherwise stipulated by the relevant laws/regulations, for any damages and/or disadvantages caused by misapprehension of any amendment or revision.

Definition, Role, and Responsibility of a GM

GM stands for 'Game Master.' GMs shall process members’ inquiries and requests in accordance with the procedures and methods set forth in the Trimurti Online Operational Policy to ensure the proper operation of the game and the management of members’ rights to use the game.
GMs shall strive to quickly address and respond to service-related issues in order to ensure a stable service of Trimurti Online.
GMs shall not engage in disputes between members. However, if the content of the dispute between the members is deemed to be a serious matter relevant to the operation of the game (such as breakdown of game order, violation of actual law or public order, etc.), appropriate measures may be taken in accordance with this Operational Policy.
GMs are strictly prohibited from offering benefits to specific members and from providing information about upcoming Trimurti Online services, including updates and events, unless an announcement has already been disclosed to the general public.
GMs shall not request or change/disclose a member’s personal information within the game. However, when requested to provide personal information through a legitimate process by a government agency or a judicial authority etc., the Company may provide personal information to the agency concerned.

Rights and Obligations of Members

Members shall acknowledge and understand this Operational Policy. The Company is not obligated to provide assistance in the event of problems or harm caused by the member’s failure to observe the Operational Policy.
Members shall provide correct and accurate information when registering for membership. If false, stolen, and/or inaccurate information is provided, the member may be restricted from utilizing the services. In addition, this member shall no longer be entitled to the protection of their rights regarding their account information.
Members have the right to use all contents and services provided by Trimurti Online.
The Company holds ownership of all game content, such as in-game characters and items. Members can receive guidance and support in resolving any issues that may occur while using the game by inquiring through Customer Support.
Members shall report any problems, such as bugs or game system errors, found while using the services of the Company, and shall not disseminate the problems to other members or utilize the problems for unauthorized purposes. In the event the member does not report the occurrence of such problems and uses with the intent of gaining advantages, the member may be restricted from using the services in accordance with the Operational Policy for bringing harm to other members.
Members may be restricted from using the services if they are found to have circulated or disseminated false information which has not been officially announced by the Company, and in doing so, causing confusion to other members.
Members may be restricted from using the services in the event members violate any of the provisions stipulated in the [5. Table of Restriction Criteria].
The Company shall not be liable for any loss incurred from the inability to access the game as a result of a member being restricted from using the services.
Members shall respect the rights of other members; this is an online game where many members play at the same time.
Members shall be responsible for the protection and management of their account information using protection services, such as OTP, PC registration, provided by the Company. The Company shall not be liable in the event of any damages caused by a third-party using their account information as a result of the member’s negligence in protecting and managing their account information.
Members shall comply with any investigation due to suspicion of using unauthorized programs/macros. If the member is unwilling to comply or unresponsive, the member shall be logically deemed as using unauthorized programs not permitted by the Company.

2. Recovery Support Policy

In the event a member’s item/character is lost and/or data is changed due to a technological error of the Company, recovery support of the lost item/character or changed data will be granted if the details of the error are clearly verified by the in-game records, and the recovery does not unduly impact the game balance.
Member’s character and item data are always subject to change, modification, or deletion according to game design or operational judgment; recovery support will not be granted in such cases.
In principle, losses that occur due to member’s failure to acknowledge and understand the details of the game system, Operational Policy, in-game notices, and notices on the website or due to the member’s negligence are not eligible for recovery except for the losses enumerated under [3. Table of Recovery Support Criteria]. Recovery for each category will be processed based on the recorded data, and any losses that do not have a record cannot be recovered.
Requests for recovery should be made within 15 days from the date of loss through our Customer Support on the website. Any requests made after 15 days may not be possible due to the difficulty and time required to verify game data.

3. Table of Recovery Support Criteria

Recovery will be limited regarding cases where items are lost intentionally by a member, in violation of system settings, or possibly abusable within the game.
Cases/recovery requests due to changes in opinion/buyer's remorse for reasons such as update or changes to item settings, etc. are not eligible for recovery.
Recovery for each case is processed based on recorded data; if records do not exist, the recovery is not possible.
Limits on the number of times a recovery can be fulfilled is set per account. Members are asked to manage and protect their accounts accordingly. Requesting recovery due to stolen information will be counted towards the limit even if the account is shared by multiple people.
In the event the Operational Policy is violated by abusing the item recovery and other services, there may be restrictions from using the game.

4. Use Restriction Policy

Restriction and Reporting Process

The restrictions and reporting process for the violation of the Terms of Service and Operational Policy are as follows.
Act violating the Terms of Service and/or Operational Policy → (Reported) → GM investigates → (Prior Notice) → Restrictions → Appeals → Notification with results of any appeal
Reporting “Fraud”, “Inappropriate Language”, and “Account Hijacking” is only possible within 15 days of being harmed
The Company shall notify the member of the restriction details, the reason for the restrictions, how to appeal, etc. by email, in-game mail, a popup on the title screen, etc. at the time of restrictions. However, for certain acts that are specified separately in the Terms of Service, the Company may instead provide post-notification.
If an investigation is required to determine whether or not violations of the Terms of Service took place, the Company reserves the right to temporarily restrict the use/access to the game and related services to investigate or perform follow-up procedures. Members will be notified of the reason for their restriction and instructions on how to appeal.

Restriction Types

Warning: GM’s warnings/recommendations, activity restrictions, character/family/guild name changes, deletion of post/images, being forcibly exited from the game, and includes other temporary restrictions
Time Based Restrictions: restrictions to the use of game service and related services (game login, community forum, etc.) for a certain period of time.
Permanent Restrictions: permanent restrictions to the use of game service and related services (game login, community forum, etc.)
Content Restriction: temporary restrictions to the use of game content due to acts that violate said game content. This includes actions such as obscuring chat, and content restrictions may be applied on a per account, guild, or clan basis.
Community Restriction: temporary restrictions to the use of the website’s community forums/boards.
Adjustment of Game Data: changes, deletions, and resets to the properties of any numerical data that can be obtained through the game systems, such as Family/Character information, items, paid content, and silver, which are related to any violating acts.
Retrieval/Withdrawal: if a violation is deemed to have a severe impact on the entire system of the game economy or negatively impacts other members’ gameplay, 3 times the value of the items gained unfairly through the violation may be changed, deleted, or reset. However, up to 200 billion silver may be collected if the amount unfairly gained cannot be clearly calculated.
Customer Support Restriction: restrictions to the use of Customer Support services for a set period of time.
IP Restriction: restriction to certain IP addresses
Hardware Restriction: Certain hardware will be restricted from accessing the game for violating the operational policy.
GameOlic Account Restriction: restriction to use of the account. Once the use of the account is restricted, the use of all services provided by GameOlic linked to the account will also be restricted.

The criteria for restrictions are as follows.

The Company reserves the right to impose “Adjustment of Game Data,” “Retrieval,” and “Content Restriction” at the same as imposing “Warning,” “Time Based Restriction,” and “Permanent Restriction.”
If two or more acts that violate the Terms are identified, the Company may impose restrictions based on the most serious violation of each act.
If a third party uses a member's account and violates the Terms of Service and/or Operational Policy while sharing an account, restrictions may be imposed on the member and the account.
If a member acquires an item obtained by a member violating the Terms of Service and Operational Policy, the Company shall retrieve this item and all related numerical data from the Character/Family. In addition, the account that acquired the item and data may be subject to restrictions in accordance with the Operational Policy.
If access to the game is not available due to game restrictions, the logins missed during the restriction period will not be counted towards the Returning Adventurer period.

5. Table of Restriction Criteria

If any act listed in the 'Table of Game Restriction Criteria” and “Table of Chatting Restriction Criteria” below are committed, the member who committed the act may be held legally liable and be subject to the robust restrictions and penalties as imposed by the Company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitute violations of the Terms of Service, related laws, and acts that severely impact the balance or systems in the game, which may result in restrictions that are not included in this Operational Policy.
Depending on the severity of the violation committed by the member - Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc. may be imposed. In addition, depending on the violation, two or more restrictions can be imposed at the same time, in which case, the Company shall impose restrictions based on the most serious violation.
Even if several members violate the same matter, the Company may judge which restrictions should be imposed among: Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc., depending on the severity of the act.
Other than that, if a member’s action is found to be contrary to relevant laws and regulations, the Company will immediately take strong actions of restrictions and the Company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the Company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation.

Table of Restriction

Violating any of the following categories will lead to “Permanent Restriction of the GameOlic Account.” Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.
Category	Criteria
Account Hijacking/ Payment Theft/Identity Theft	An act of using another person’s personal information to create an account or use the service. An act of causing harm to the account data etc. (family, character, item, pearl, loyalties, etc.) through unauthorized access to another member's account. An act of making payments for service use, etc. through unauthorized access to another person's payment method. ※ All accounts that have participated, and/or related to these accounts, in “Account hijacking, payment theft, and identity theft” will be restricted in accordance with the restriction criteria.
Data Manipulation and Extraction	An act of manipulating the game data provided by the Company. An act of extracting information that has not been disclosed by the Company.
Attack on Server and Client Manipulation	An act of attacking or using unauthorized methods to connect to the Company’s game and service servers. An act of using the server and client differently from the original intent the Company has provided. An act of manipulating the server and client provided by the Company. ※ If any of above acts are identified, the Company may not only impose permanent restrictions, but also request an investigation by the authorities concerned and judicial authorities.
Bot (Farm/Cluster)	An act of using the game with multiple accounts or through a systematic and collective manner for the purpose of profit. If your account was part of the above act.
Violation of Law	An act of violating (contrary to) the governing law and provided services. An act of violating (contrary to) the law and services that is identified by an outside agency (organization).
Violating any of the following categories may lead to “Permanent Restriction.” Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.
Producing and Use of Unauthorized Programs and Macros	An act of producing or distributing the programs, macros, devices, or equipment (hereinafter referred to as 'unauthorized programs') that disables the technological protection of the service or disrupts the normal operation of the service. An act of playing the game using unauthorized programs and macros. An act where repeated actions similar to the patterns of an unauthorized program user is identified in the game data. An act where the Company’s security program deems the user of using unauthorized programs and macros. The Company’s anti-cheat system catches the unauthorized program. ※ If a specific device or IP is found to have been constantly using unauthorized programs, the IP and/or hardware will be restricted.
Violating any of the following categories may lead to “Temporary Restriction.” Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.
Attempting or Suspicion of Unauthorized Program/Macro Use	An act of not answering questions, answering the question incorrectly, or similar when actions of abnormal records are identified on a character and is deemed as needing investigation. An act of using inappropriate language, offensive terms, threats, swearing at the GM during questioning and/or an investigation. An act of attempting to use computer programs, devices, or equipment that are not provided or authorized by the Company or repeating certain actions which can be suspected as unauthorized program/macro use. ※ Investigations into the use of unauthorized programs and macros may result in sudden chat messages and/or other ways of requesting responses. ※ Even if another party was the one who used the account, the same penalty is applied.
Payment Process Exploitation	An act of abusing/exploiting the payment, payment cancellation, refund processes provided by the Company, Platform, Payment Processor, etc. An act of using a third party for withdrawal of subscription or refunds instead of the Company’s Customer Support. ※ If a gift was sent by an account abusing any payment method, the account that received the gift will undergo an account restriction and the item will also be retrieved.
Violating any of the following categories will lead to “Warning & Time Based Restriction” Depending on the severity of the violation, “IP and Hardware Restriction, Content Restriction, Adjustment of Game Data, Retrieval” may also apply.
Disclosure of personal information	An act of leaking or infringing the personal information of others without the consent of the par. An act of infringing on the rights of others such as portrait rights and copyrights without the consent of the party.
Real Money Trade	An act of trading items, accounts, characters, etc. with money, real goods/services, or items from other games. An act of trading paid contents, in-game currency with money, real goods/services, or items (including from other games). An act of making another person raise a character (boosting) in exchange for money or real goods/services. An act of manipulating market prices by repeatedly trading certain items to transfer in-game goods in exchange for money or real goods/services. ※ The Company reserves the right to delete all items derived or related to real money trade, including goods, and in-game data.
Fraud and Impersonation	An act of taking unfair advantages by impersonating someone. An act of impersonating a GM, company employee, or a related individual. An act of impersonating an individual to cause disadvantage or offense to the impersonated individual. ※ If both 1 and 2 are violated at the same time, we reserve the right to impose permanent restrictions even if it is the 1st violation.
Speculative Behavior (Gambling)	An act of causing harm to other participants and causing benefits to a certain person in their assets and property through an accidental result from betting an account, in-game currency, item, etc. An act of helping or promoting the progress of above.
Real Life Threat	An act that threatens the safety of others through real-life information that is unrelated to the game.
Sharing, distributing, promoting, and advertising inappropriate content	Acts of sharing, distributing, promoting, or advertising anything that can be said to be a violation of the Operational Policy. An act of sharing, distributing, promoting, or advertising anything that is not related to the game but is for profit-making purposes . An act sharing, distributing, promoting, or advertising a program that may impact any content provided by the Company without the approval of the Company.
Inappropriate Trade	Any act of moving gold (Rupiahs), in-game goods, etc. between specific accounts through the repeated abnormal use of the market. An act of abnormally moving gold (Rupiahs), in-game goods, etc. between specific accounts through the abnormal use of standard game systems other than the market. An act of intentionally manipulating the market price, repeatedly selling/purchasing items at min/max price, trading items that are more expensive on the market than NPC vendors, etc. between specific accounts to move gold (Rupiahs), in-game goods, etc. ※ If the act has an adverse impact on the game, we reserve the right to impose permanent restrictions even if it is the 1st violation.
Bug Abuse	An act of gaining advantages or causing damage to other members, game balance, and system by abusing game errors or service errors. An act of gaining advantages by abusing the Operational Policy or avoiding limitations on the game system design in an abnormal way . An act of using in-game systems differently from their intended functions to harm others or abnormally gain advantages . ※ If the act harms another user or has an adverse impact on the game, we reserve the right to impose permanent restrictions even if it is the 1st violation.
Gaining Unfair Advantages	An act of gaining unfair advantages by being in the same party or guild during the same time as someone who is violating the Operational Policy.
Spreading False Information	An act of spreading unconfirmed information that causes confusion or direct/indirect harm to other members . An act of slandering the GM or Company without grounds and inciting other users. ※ If the act causes false information to spread and harm the game or harms the reputation of the Company/third-parties, we reserve the right to impose permanent restrictions even if it is the 1st violation.
Boosting/Cheating	An act of influencing the outcome of tournaments, events, or other competitive content, by using another party’s account. An act of disrupting gameplay by using another party’s account. ※ This does not apply to accounts that do not disrupt the normal operation or influence the outcome of competitive contents (win/loss).
Attempt to violate the Operational Policy	An act of attempting to violate items not specified in the Operational Policy. When helping a violator of Operational Policy. Any act that is confirmed to be intended to attempt or help in violation of the Operational Policy.
Disrupting Game Operation	An act of disrupting game operations by disrupting/interfering a game-related competition, event, broadcasting, etc. An act of falsely reporting, insulting, and/or threatening the GM to disrupt the operation or Customer Support. ※ Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and give additional penalties.
Disrupting Gameplay	An act of disrupting the normal gameplay of a specific member or several members by maliciously using the game/operating system. An act of constantly bothering or harassing a specific member and disrupting their gameplay. ※ Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and also give additional penalties.
Use of Inappropriate Names	An act of using a name to impersonate a GM or an employee of the Company. An act of using a name that includes inappropriate words and/or foul language . An act of using a name that causes disgust or sexual humiliation to other members . An act of using a name that ridicules, degrades, or condemns a specific country, nationality, region, politics, prominent figures, gender, religion, race, disability, etc. . An act of using a name that is contrary to social norms . An act of using a name that is suggestive or obscene . An act of using a name that is intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information . An act of using a name that is determined is for the purpose of real money/goods trading of an account and/or item . An act of using a name that may be confusing to other members by being difficult to identify, such as similar characters . An act of using a name that advertises/promotes a specific subject . An act of using a name that is prohibited by the naming policy with changed spelling or other characters . An act of using only the initial character/consonant and/or changing the order of characters (such as replacing the front and end of the name) from any of the acts of (1)~(11). ※ The “Use of Inappropriate Names” applies to nicknames, Family names, Character names, Guild names, Mount names, etc. that are used within in-game. ※ Once a name has been temporarily changed, the Company will not take any separate/particular measures regarding this name. ※ All names that are currently in the game or will be added with upcoming updates are subject to change due to developmental concerns and other requirements.
Use of Inappropriate Posts	The posting that may be misunderstood as being posted by the Company or Game Masters. The posting contains profanity, lewd content, or websites. The posting contains materially offensive or defamatory contents to other Members or third parties. The posting contains offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc. The posting distributes or is linked to the contents that violate public order and morals. The posting consists of pornographic materials or is linked to a pornographic website. The posting damages the reputation or disrupts the business of the Company or any other third party. The posting is related to the sale of Member account, game items, virtual assets, etc. The posting is for advertising purposes. The posting infringes on intellectual property rights such as copyrights of the Company and other third parties. The posting violates restrictions from other Terms of Service and Operating Policies. The posting is not in accordance with the posting principles prescribed by the Company or the nature of the forum. ※ The “Use of Inappropriate Posts” items apply equally to all posts such as guild message, photo gallery and party search used on the official website and in-game. ※ All posts identified to be inappropriate may be deleted without prior warning, and the company does not take separate measures for the deleted post.
Customer Support Abuse	An act of falsely reporting a normal member as an unauthorized program user or a bug user. An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support. An act of making the same inquiries or reports repeatedly to disrupt the normal operations. ※ Customer Support refers to all CS encounters such as 1:1 inquiry, email, etc. ※ Customer Support abuse will lead to temporary restrictions to the use of Customer Support services.

Table of Restriction Criteria for Inappropriate Chat/Chat Groups

Using chat, implicit or intended, for any of the following:
- An act of posting in a way that may be misunderstood as being posted by the Company or Game Masters 
- An act of using swear words and/or foul language
- An act of making expressions or behavior that causes sexual humiliation, such as the use of dirty words or sexual portrayals 
- An act of slandering, ridiculing, or degrading a specific region, religion, race, disability, etc.
- An act of making expressions or behavior that may cause fear to other people or may be deemed as a threat to real life 
- An act of sharing pornographic materials or related links 
- An act of making expression or communication that is prohibited in other Terms/Policies with the purpose of causing offense and/or disgust to other people 
- An act of inducing conflict and the use of abusive language between players  
- An act of using ambiguous language for abusive purposes 
- The posting infringes on intellectual property rights such as copyrights of the Company and other third parties 
- An act of sharing, renting, or trading account information with others 
- An act of commercial promotion and/or advertising 
- An act of using upper/lower case, partially changing a word, or combining other characters that is related to any of the acts listed in 1-12
Using chat as a means of causing disruption via the following
- Spamming identical/similar content continuously on the chat channel, making other players unable to communicate.
- Spamming numbers on the chat channel, making other players unable to communicate.
- An act that is prohibited by other Terms, the policy of each bulletin board/forum, and any relevant laws/regulations.

1st violation	2nd violation	3rd violation	4th violation	5th violation	6th violation	7th violation
Chat Restriction 60m	Chat Restriction 3 days	Chat Restriction 7 days	Chat Restriction 15 days	Chat Restriction 30 days	Chat Restriction 90 days	Chat Restriction Permanent

The Company shall not be liable for the loss of certain content that requires continuous management incurred from the inability to access the game as a result of being restricted from using the services.
Items acquired by violating the Operational Policy will result in the adjustment of game data and/or retrieval of the item and 3 times the item’s value withdrawn in silver. If an exact value for the item/violation cannot be obtained, a maximum of up to 200 billion gold.
Regardless of the intention and imposed restrictions, any advantages obtained through violations of the Operational Policy are subject to retrieval and adjustment at any time.
However, in the event the violation was unintended or impact on the game balance/system was minimal, only the items obtained through the violation will be retrieved, and the withdrawal of 3 times the item’s value in gold may not be imposed.
Game information of the member, such as Character name, Guild name, etc., may be disclosed through a notice on the official website or community for violating the Terms of Service or Operational Policy.

6. How to send Appeals

How to send Appeals

Members can submit appeals regarding restrictions through the website’s Customer Support within 15 days of being notified.

Possible Appeal Effect

If the objection made by the member is deemed reasonable, the Company shall remove the restrictions imposed on the member and recover adjusted items, etc.
If the category of a restriction is changed through an appeal after a restriction is imposed according to the Table of Restriction Criteria, the restriction period will be retroactively changed from the start date of the previous restriction.
If you do not file an appeal within the time limit during the temporary restriction period, the temporary restriction status will be maintained, and if the appeal is not deemed reasonable even if the objection is filed, the account will be immediately converted to permanent restriction.

7. Compromised Account Recovery Policy and Criteria 

Compromised Account Recovery Policy 

Members shall be liable for the protection and management of their account/personal/payment information.
If an account has been compromised, members can apply for compromised account recovery by contacting Customer Support.
All information required on the form must be provided in order to apply for compromised account recovery.
In order to prevent further harm to the compromised account and begin our investigations, members must agree to a “Temporary Restriction” to the account that applied for compromised account recovery. The “Temporary Restriction” will last 7 days at most, but extensions on paid content cannot be provided as a result of the temporary restriction. Members that do not agree to the “Temporary Restriction” will assume all liability for all damages, complications arising in the investigation, and additional losses that may occur.
The investigation and item recovery for compromised accounts may take up to 30 days.
The Company shall not be liable for temporary/permanent restrictions due to violations of the Operational Policy in accordance with “Rights and Obligations of Members” under Article 1 of this Operational Policy, and for any harm caused by the use of member’s account information by third-parties as a result of negligence in protecting and managing their account information.

Criteria for Compromised Account Recovery

Recovery may not be possible after a certain period of time (approximately 15 days) since the account was compromised, as the Company may be unable to accurately verify the data or the time required may be too excessive.
The Company will judge whether or not an item can be recovered depending on the results of the investigation.
Recovery support will follow the criteria set below. Recovery that is not under the “Criteria for Compromised Account Recovery” will be determined by the normal recovery criteria.
Recovered items may differ from the item that was lost. The details as to why the items may differ will not be explained.

Members must immediately report receiving Premium items (items must not be used) from an unknown account by contacting Customer Support. Members that have received Premium items from compromised accounts and have not reported receiving the gift from an unknown account will be penalized as being involved in compromising the account and may be restricted from the game.
The Company may remove the restriction if the member is able to prove that they were not involved with compromising the account even though they have received a gift from an unknown account. However, the restriction will not be removed if the member is not able to prove they have not been involved with compromising the account or if the Company deems the member as being involved.

Recovery may be limited for items that are intentionally lost, violate the system settings, or are potentially abusable within the game.
The state of an item will not be included in the recovery if the item was changed or cannot be used due to updates.
Recovery for each criteria will be processed using the data available. Items cannot be recovered if there are no records available.
If there are cases not listed in the details above, the Company shall decide whether or not the items should be recovered

8. Name Policy for Long-Term Absence

In order for service betterment and to prevent issues in the operation of the game, the Company reserves the right to change the names (Character names, Guild names) of Players (hereinafter referred to as “Long-Term Absent Player”) and Guild/Clans (hereinafter referred to as “Long-Term Absent Guild/Clan”) which fulfill the conditions below.
- More than 1 year has passed since the last login to the Trimurti Online game.
- Members of the guild(clan) have not logged in to the game for over 1 year.
If the name of a long-term absent Player and/or long term absent Guild/Clan is planned to be changed, the Company will announce the schedule and details of the change 30 days in advance on the official website through a notice.